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Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Center Platform

London, UK - Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.
Michael McKinlay, CEO of Sytel commented, “Rather than tell you that this new version takes hosting to new heights (which by the way, we think it does!) let me cut to the chase and pull out ten of the new features which we think are most relevant to what our customers are looking for.
  1. Multi-channel, multimedia agent desktop that is non-siloed and fully blended. Automatic load balancing with no need for supervisor intervention to optimise agent activities
  2. Routing rules to ensure that customers always get dealt with by the most appropriate agent, in the media of their choice
  3. Agent desktop that will support and resize any/all web applications, be it our own, or third party
  4. Multi-tenant wall to wall, supporting 10,000+ agents
  5. Sytel or third party conversational AI with call routing supported by award winning Sytel AI Dialer
  6. Reporting that in a single view that will summarise KPIs for all agent activities, across all media
  7. Open APIs offering a choice of presentation - REST, native sockets, Websockets or a high-level .NET library
  8. Chat messaging connectors for the most popular platforms like WhatsApp, Facebook and the option to add unlimited chat plugins to existing chat platforms via Sytel Open APIs
  9. Customer interaction history at the agent’s fingertips, giving a view of previous interactions regardless of media type
  10. Home working proven in all continents around the world
“Oh, and we also give you world class support, unbeatable pricing and a product that just about deploys itself,” said McKinlay.
“We have been working with Sytel for many years,” said Naresh Kothari, President of Intertec Systems in Dubai, “and we just love the way they are continually innovating to keep us ahead of the market.”
For more details, including demonstration videos, please visit v11.sytel.com

About Sytel
Sytel Limited develops and supplies Softdial Contact Center® (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment. It brings the same world-class innovation to the multimedia contact center that is used in developing its world-leading AI Dialer. All Sytel cloud components are secure, resilient and scale seamlessly from 50 agents to 10,000+, whether local, mobile or remote.
About Intertec
Established since 1991, Intertec Systems is a regional specialist in Digital, Business Applications, Cloud, Managed Services and Cybersecurity. They serve Governments, Financial Services, Healthcare and Enterprises across Middle East & India with local offices in 5 countries.
























EaPConnect project enters second phase, building on past success to support research and education in the Eastern Partnership

core facts
The Eastern Partnership Connect project, EaPConnect, enters a second phase from 1 July 2020. Coordinated by the GÉANT Association, the 60-month EU-funded ‘EU4Digital: Connecting Research and Education Communities’ project (EaPConnect2) will bring together the research and education (R&E) communities from European Union (EU) and Eastern Partnership (EaP) countries and reduce the digital divide.
The new project will build on the achievements of the first EaPConnect project, which brought greater integration with GÉANT activities, services and networks, and benefits to research, education and wider society in Armenia, Azerbaijan, Belarus, Georgia, Moldova and Ukraine:
  • Internet connectivity prices were reduced by around 60% in Belarus and Ukraine and by around 80% in Armenia, Azerbaijan and Georgia, thanks to procurement activities carried out in collaboration with GÉANT.
  • Internet connectivity to the pan-European GÉANT R&E network increased tenfold in capacity in Georgia, Azerbaijan, Moldova, Ukraine and Belarus and 7-fold in Armenia, as compared to the start of the first project.
  • The number of connected institutions grew significantly in Georgia (17%), Armenia (26%) and Azerbaijan (58%) and around 800,000 students, researchers and staff at universities, research institutes and other connected institutions can now access EaPConnect partner networks and services.
  • Researchers from fields as diverse as high-energy physics, seismology, climatology, biomedical sciences and speech synthesis and recognition made use of the provided networks and growing number of services.
  • The project created and strengthened human networks with around 530 participants at four ‘EaPEC’ conferences and 30 training events and workshops, which gave around 500 participants the opportunity to meet and learn together.
The second EaPConnect project will extend the network infrastructure to scale-up scientific exchange across borders, increase the use of services implemented under EaPConnect and offer new services to enhance international R&E cooperation, and strengthen the position of EaP national research and education networks (NRENs) in their national R&E ecosystems.
Funding and partners
The project is funded under the EU4Digital initiative of the European Union. The European Commission’s Directorate General for Neighbourhoods and Enlargements Negotiations (DG NEAR) is contributing 95% (€10m) towards the costs, providing funding to the second EaPConnect project under Grant Agreement number ENI/2019/407-452; the remaining 5% is being co-funded by the six beneficiary countries.
The beneficiary partners in the second EaPConnect project are IIAP NAS RA (Armenia), IIT of ANAS (Azerbaijan), UIIP NASB (Belarus), GRENA (Georgia), RENAM (Moldova) and URAN (Ukraine). Co-beneficiary partners are DFN (Germany), EENet of HITSA (Estonia), LITNET (Lithuania), GRNET (Greece), GARR (Italy), PSNC (Poland), RoEduNet (Romania) and SURF (the Netherlands). The partners will work together in further conferences, workshops, mentorship relationships and other collaborative activities to achieve the project objectives and ensure the sustainability of research and education networking in the Eastern Partnership region.

EPIC The Irish Emigration Museum invites #EPICIrish stories for a new exhibition

COME A CRISIS, COME IRELAND’S CALL. The Irish are answering the call around the world to make a difference during the COVID-19 crisis.
As we move into the next chapter of Ireland’s story, EPIC The Irish Emigration Museum invites people to share their #EPICIrish stories for a new exhibition.
Watch the video at https://www.youtube.com/watch?v=DMhNFgOLgTg. Download from https://www.dropbox.com/sh/obz7m26592kiff3/AAB5dM-_MulR2OMHKuQWvvy3a?dl=0
As an emigrating nation, the Irish have always been separated by land, seas and oceans. To many, we’re a nation defined by distance. Despite this, we’ve done alright. We’ve become politicians and scientists; built cities, developed schools and hospitals and invented colour photography and submarines. There’s always been a collective movement whether in Bandon or Boston to contribute to the local community, county and country.
COVID-19 has stopped us in our tracks. Despite enforced separation, we’re seeing that same Irishness shine through. Volunteers helping the elderly, entertaining the isolated, feeding the hungry and bringing us closer by staying apart.
“No one can be certain of when these uncertain times will come to a close. As a story-telling museum, EPIC is hoping that we can collectively document the impact of the Irish world-wide during the crisis. These stories will form a new chapter in our nation’s story. We are inspired by Dr. Mike Ryan’s calm but consistently brilliant rallying cries, Irish medics travelling thousands of miles to come home to work and so many other supportive acts” said Dr Patrick Greene, Museum Director and CEO.
The stories will document and celebrate the difference Irish people at home and abroad are making in response to COVID-19.
EPIC asks people to share any stories that show the difference the Irish continue to make at home and abroad, no matter the size, with the #EPICIrish hashtag and on their website at https://dublin.epicchq.com/share-your-covid19-story
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About EPIC The Irish Emigration Museum
EPIC The Irish Emigration Museum is a state-of-the-art interactive experience located in the beautiful vaults of the 1820 Custom House Quarter building in Dublin’s Docklands, the original departure point for so many of Ireland’s emigrants. Featuring personal stories of love, triumph, adventure and adversity, it highlights and celebrates the positive impact and influence of Irish emigrants around the world.
Described as one of Ireland’s National Treasures, EPIC was named Europe’s Leading Tourist Attraction in the 2019 World Travel Awards. For more information please visit www.epicchq.com or search #EPICmuseum online.

GBE Learning: Launch of green building learning programme

A Green building learning programme has been launched by GBE (Green Building Encyclopaedia) Learning: https://gbelearning.com
A series of webinars, workshops and green building visits will start on March 6th 2020. There will also be a learning archive, the ability to earn CPD (Continuous Professional Development) hours and social media interaction with the expert Presenters.
Since the arrival of Greta Thunberg and her behaviour change campaign, public awareness of the issues surrounding climate change and biodiversity loss have never been higher. Founder Brian Murphy BSc Dip Arch (Hons+Dist) commented: “Local authorities, universities, architects, homeowners, construction and property professionals, self-builders and the public at large are crying out for easily accessible green building know-how. In 2020, there is more focus, intention to learn and a flood of green building questions looking for answers.”
Director of Learning and Architect Edith Colomba ARB commented: “We have an exciting lineup of presenters for the green building learning programme, starting with Virginia Cinquemani, Director and founder at Green Gorilla Consultants." Virginia will be a presenter during the Circular Economy for Buildings webinar on Friday 6th March 12:00 - 13:00: https://gbelearning.com/circular-economy-webinar
For an up-to-date view of the events programme visit: https://gbelearning.com/calendar
Brian Murphy and Edith Colomba are passionate about climate change, 360 degrees sustainability and sharing the knowledge that matters.
EDITORS NOTES
GBE Learning is a new enterprise offering Green building learning in different formats.
Learn more via: https://gbelearning.com where you can subscribe to hear about news and forthcoming events.
Contact Brian and Edith via email: hello@gbelearning.com

Clearvision, SoftComply and Comalatech launch compliance management solution MediCompli

The cloud-based solution provides a pre-configured electronic Quality Management System with document approval workflows for the MedTech industry
Southampton, UK: 28th January 2020 - Clearvision, SoftComply and Comalatech today announced the release of MediCompli - their compliance solution for the Medical Device industry. Based on Atlassian Confluence, this medical device compliance solution includes a pre-configured Quality Management System together with out-of-the-box FDA 21 CFR 11 compliant document approval workflows and e-signatures, all of which fully customisable for additional workflows and compliance requirements.
MediCompli is the result of SoftComply’s industry expertise, Comalatech’s powerful approval workflows and Clearvision’s Atlassian and Cloud experience. Content-wise, users get a Quality Manual, a Quality Policy, 17 SOPs and 50 document templates that are based on ISO 13485, ISO 14971, IEC 62304 and FDA 21 CFR 820. All documents are pre-filled and have embedded guidance to fast-track the development and implementation of their compliant Quality System.
Dr. Marion Lepmets, SoftComply’s co-founder and CEO explains how MediCompli helps companies of all sizes comply with regulation - “With an increasing amount of software in medical devices and with software increasingly in the safety-critical role in these devices, an electronic compliance solution that is fully integrated into the toolset that software developers are already using - the Atlassian stack, is finally available. We are happy to offer MediCompli solution together with Comalatech & Clearvision that will help medical device companies automate their compliance management and get their medical devices on the market faster.”
The pre-defined approval workflows, fully auditable and traceable, are a key part of MediCompli’s Full Audit Trails capability. Comalatech’s CEO, Roberto Dominguez, is excited for the workflows to be available in a solution. “More and more organisations are using our Comala Document Management app to add reviews and approvals in compliance environments. One industry where proper management and control of documentation is crucial is medical device manufacturing. Partnering with Clearvision and SoftComply on MediCompli lets teams utilise approval workflows in a single, complete solution for document compliance.”
Hosting and supporting MediCompli in Clearvision’s AWS-powered cloud service was a natural decision for Gerry Tombs, CEO of the ISO27001 certified Atlassian partner: “Cloud is the way forward for most businesses, especially those that are built on continuous innovation and rapid growth - such as medical devices companies. We are delighted to join SoftComply and Comalatech in helping these fast-paced business focus on what they do best, and freeing them from time consuming compliance processes that are a source of distractions and often end up delaying go-to-market cycles.”
For additional information please visit www.clearvision-cm.com/medicompli/
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SoftComply supports regulated industries around the world in integrating their compliance aspects to Atlassian stack. Medical device companies globally are reducing the time to market for their innovative medical devices by automating their regulatory compliance process - FDA and CE marking, with SoftComply apps on Jira and Confluence. For more information about SoftComply - https://softcomply.com/.
Comalatech is a private Canadian software company dedicated to providing solutions within the Atlassian ecosystem since 2007. Employing staff around the globe, the company is committed to delivering user-friendly products that enhance collaboration in today’s fast-moving workplace. As a supporter of Pledge 1% Comalatech is also proud to give back to the communities it calls home. Learn more about the company and its causes of choice at www.comalatech.com.
Clearvision is an ISO 27001-certified Atlassian Platinum Solution Partner. Experts within the company have helped hundreds of businesses using the Atlassian stack with their consultancy, hosting, training, and support needs.
“Enabling teams to reach their full potential” is the company’s mantra, which is shown through the time and money saved by customers who need not compromise on quality.
Clearvision caters to Atlassian customers, in addition to providing services including ClearHost their trusted hosting platform powered by Amazon Web Services (AWS), and ClearHub a platform for businesses searching for expert Jira, Confluence, and DevOps Contractors, anywhere in the world, with built-in technical support.
From collaborative discovery sessions to ongoing support, Clearvision empower teams to reach their full potential. For more information, please visit www.clearvision-cm.com.
Follow Clearvision on Twitter @clearvisioncm or LinkedIn at https://www.linkedin.com/company/clearvision/ to stay up-to-date with the latest announcements in the Atlassian ecosystem and beyond.