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OutSystems, Workato, and Persistent Systems Announce Partnership to Accelerate Low-Code Integration and Automation Market

LONDON - 3rd OctoberOutSystems, provider of the number one low-code application development platform, and Workato, a platform for intelligent automation, today announced a partnership aimed at allowing organisations to rapidly realise innovation, time to value, productivity, and mission-critical objectives through readily available application connectors. Persistent Systems is integral to this partnership as a strategic implementation and go-to-market partner for both OutSystems and now Workato. Together, the companies are building new products, automating business processes and transforming customer experiences for their enterprise customers.
Through the OutSystems low-code platform, developers and business users will be able to call on Workato’s rich set of over 1,000 app connectors and over 400,000 prebuilt automation recipes to intelligently move data between OutSystems apps and thousands of applications and databases at much faster speeds. Together, OutSystems and Workato address the ever-increasing demand for:
Large enterprise core system integration – Leveraging data integration, messaging, API management, EDI and bot-assisted file transfer capabilities
Mission-critical system integration – Accelerating time to value through rapid third-party integrations and continuous automation through a readily accessible data integration layer
Connected customer experiences – Providing a consistent view of data spread across many departments to unify customer experiences across different channels
Emerging integration needs – Through AI, machine learning, and natural language processing integration, automation of chat-bot tasks, RPA and collaboration tool integration
Line of business and self-service enablement – Extend organisation and role access through HR, sales, marketing, support and IT accessible integrations
Enterprise integration platform as a service (EiPaaS) adoption is growing fast and playing an increasingly strategic role for midsize and large organisations. “Many thousands of user organisations have adopted an EiPaaS solution during the past 12 months, and Gartner estimates that over 50,000 organisations used some form of iPaaS in 2018.”*
“We are excited to partner with Workato to bring their Intelligent Automation Platform to our customers globally,” said Márcio Spínola, VP of product at OutSystems. “By extending the power and accessibility of complex and technical integration to a broader set of skill sets and users, we believe our customers will be able to slash the time it takes to deliver new innovation.”
“Leading companies use OutSystems to scale faster and create custom apps without resorting to coding by hand,” said Markus Zirn, VP of business development at Workato. “Workato is a natural partner, also championing the low-code ethos and offering a cloud-native enterprise automation platform. With Workato, OutSystems customers can automate workflows by connecting OutSystems to any combination of thousands of other cloud and on-premises apps. We are the only vendor that provides pre-built connectivity with support for custom schemas in OutSystems. This unique capability accelerates the time to value by 6X-10X. With Workato and OutSystems, customers can launch truly innovative solutions that transform customer and employee experience and deliver business value faster.”
“Persistent Systems has a long history of delivering business solutions for our customers through our Intelligent Business Automation practice and deep partnership with OutSystems. We welcome Workato to our partner ecosystem. This helps us enhance the combined value we deliver to our customers. The power of leading low code platform OutSystems and automation platform Workato helps us deploy amazing customer, partner, and employee experiences as well as build enterprise core systems. Speed and time to value are crucial to our customers; Workato and OutSystems allow us to deliver on those exact business drivers,” said Rakesh Rathod, GM, Enterprise Business at Persistent.
* Magic Quadrant for Enterprise Integration Platform as a Service, 23 April 2019, Eric Thoo, Massimo Pezzini, Keith Guttridge, Brindi Bhullar
About Workato – Workato is the operating system for today’s fast-moving business. Recognised as a leader, Workato is the only intelligent automation platform that enables both business and IT to integrate their apps and automate even the most mission-critical workflows without compromising security and governance. Workato is trusted by over 4,300 of the world's top brands and fastest-growing innovators. For more information, visit www.workato.com or connect with us on social media:
Blog: http://www.workato.com/blog
Twitter: http://www.twitter.com/workato
LinkedIn: https://www.linkedin.com/company/workato
About Persistent SystemsPersistent Systems (BSE: PERSISTENT) (NSE: PERSISTENT) builds software that drives the business of our customers; serving software product companies and enterprises with software at the core of their digital transformation.
About OutSystems – Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organisations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire applications that easily integrate with existing systems. Visit us at www.outsystems.com or follow us on Twitter @OutSystems or LinkedIn at https://www.linkedin.com/company/outsystems.

OutSystems Announces Ground-breaking Advancements to Address the Growth of Citizen Development

Pro-code, low-code, and no-code – all-in-one platform supports the full spectrum of application development balancing IT control with citizen developer participation
LONDON - 3rd OctoberOutSystems, provider of the number one low-code application development platform, today announced a breakthrough offering that supports the speed and agility of citizen development while giving IT the control and governance to ensure app quality. The new features allow non-IT roles to build a wide variety of applications that can be evolved within the platform to support large-scale, mission-critical business processes.
To address the growing demand for new digital solutions, IT is required to look outside of their development teams for help. Gartner predicts that by 2022, citizen developers will be building more than one-third of web and mobile employee-facing apps delivered in organisations with mature citizen development initiatives.*
In addition, the OutSystems 2019 Application Development Trends report found that, although the majority of low-code users are professional IT developers (69 percent), 44 percent are business users in collaboration with IT – in other words, citizen developers.
Citizen development is not a new concept. Self-service tools for non-IT have been around for decades,” said Márcio Spínola, vice president of product at OutSystems. “As expected, small departmental apps that solve real business problems can spread like wildfire. But very quickly, much of an organisation’s most vital processes and data can spread across a number of different apps and systems that were never designed to be mission-critical. OutSystems now provides the first all-in-one platform that allows organisations to evolve these departmental apps to become enterprise-grade – without rewriting them.”
According to Gartner, to avoid simply recreating the problems of the past where legacy self-service tools like Lotus Notes and Microsoft Access lead to chaos, controls need to be in place. Jason Wong, VP analyst at Gartner, states that “IT must be involved in some aspect of citizen development; otherwise the activities are more akin to ‘shadow IT.’”**
“OutSystems roots are in serving the needs of pro developers, allowing them to develop and architect any type of solution – even critical business applications. We understand the challenges of architecting large-scale solutions serving millions of users, and we applied that knowledge to our new no-code tools to ensure that what is generated is robust and will not hit any walls,” continued Spínola. “Accompanying these is a unique governance tool that provides complete visibility into architectural issues across an entire portfolio of applications – AI infused to automatically anticipate and tackle problems before they happen.”
Part of the industry-leading OutSystems low-code development platform, these new no-code tools combine ease of use and governance in the following ways:
Rapidly creating new web and mobile experiences – A new Experience Builder abstracts away the complexities of assembling multiple pieces of the interfaces that make for an engaging, pixel-perfect mobile experience. This allows developers at any skill level to focus on what matters most: delivering great user experiences.
Automating business processes – A new Workflow Builder abstracts complex development processes into an easy-to-use wizard, making building digital solutions simple and accessible to everyone. This framework and editor enable both IT and non-IT users to automate workflows, reduce operational costs, and improve cross-departmental communication and visibility. Information scattered across an organisation can be used to operate more efficiently.
Automatic architecture governance and refactoring - This feature provides intelligent architectural recommendations for apps, visibility into technical debt across a portfolio of apps, and AI-driven architecture refactoring to tackle problems early. Organisations can avoid the problem of growing technical debt, ensure reuse of IT-created services and components, and maintain agility with even the largest of applications.
* Gartner Market Guide for Rapid Mobile App Development Tools, Jason Wong
** Gartner Survey Analysis: Citizen Development Is Happening and IT Needs to Be More Engaged
About OutSystems – Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organisations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire applications that easily integrate with existing systems. Visit us at www.outsystems.com, or follow us on Twitter @OutSystems or LinkedIn at https://www.linkedin.com/company/outsystems.

New Capabilities From OutSystems Allow Any Organisation to Easily Deliver Digital Customer Experiences Rivaling Those of Uber and Amazon

OutSystems solves one of the biggest problems facing developers today – quickly delivering brilliant, omnichannel experiences that users love
LONDON, 3rd OctoberOutSystems, provider of the number one low-code application development platform, today announced new digital customer experience (CX) capabilities that enable any organisation to quickly and easily deliver high-quality, omnichannel experiences that compete with the CX leaders and drive high user adoption.
“OutSystems is on a mission to eradicate ugly apps,” said Paulo Rosado, CEO of OutSystems. “CX champions, like Uber and Amazon, have radically raised the bar when it comes to amazing user experiences – completely resetting customer expectations. Companies today, no matter their industry, have to match or exceed if they want to survive. With these new CX capabilities, OutSystems has leveled the playing field, making it extremely easy for any company to build great apps that rival the CX leaders, using the skills of their existing teams.”
The new OutSystems features help organisations accelerate their end-to-end customer experience transformation and deliver highly personalised omnichannel digital customer experiences up to 10 times faster than traditional development and without the constraints of “off-the-shelf” software packages.
According to Gartner, customer-centricity is at the heart of 55 percent of business model changes*. The results speak for themselves with the top 10 customer experience leaders in America outperforming the S&P by 45 percentage points and delivering close to triple the returns of CX laggards, according to Watermark Consulting**.
According to the Gartner CX Maturity Model, 2019, around 65 percent of B2C and 75 percent of B2B companies are behind on their CX transformation***. A key challenge these brands face is that customers expect high-quality, consistent interactions over multiple digital channels such as mobile, web, chat, and voice. In addition, it is increasingly difficult to hire highly skilled, channel-specific development talent. Mastering an ever-expanding set of technologies and creating and managing multiple codebases, companies are often unable to deliver on their omnichannel strategies or are left with subpar experiences.
OutSystems helps organisations to address these challenges and deliver high-quality, highly personalised omnichannel customer experiences with the following new CX capabilities:
Experience Builder for native-feel mobile applications: The new Experience Builder abstracts away the complexities of assembling the multiple pieces of the interfaces that make for an engaging, pixel-perfect mobile experience, allowing developers to focus on what matters most: delivering great user experiences. An easy-to-use web interface, coupled with development accelerators, such as fully customisable application flows and screen templates with built-in native behaviors, ensures teams can deliver experiences faster with the quality standards customers expect.
Reactive web technology built-in, for high-performing, rich, client-side development: Deliver engaging experiences that are consistent across mobile and web, with rich, interactive interfaces and a modern technology stack. Interfaces are easily assembled using state-of-the-art UI building blocks that are reusable across channels, reflect CX best-practices, and result in increased delivery speed and experience quality. A single language and codebase means existing developers can be more productive and the business can meet their needs at a faster pace and lower cost.
Progressive Web Application (PWA) support for increased customer adoption and retention rates: Engage customers and employees through a new channel - easily discoverable applications that don’t need to be deployed and downloaded through the app stores, reducing obstacles to adoption. These apps are automatically packaged by the OutSystems platform and deliver high-performing, native-like experiences that take advantage of device integration, and work offline – all using the same codebase as their browser or native counterparts, and without compromising on experience quality.
Conversational experiences everywhere: Meet customers in the chat and voice platforms they interact most. Whether using Whatsapp and Facebook Messenger for chat, or Siri, Google Assistant, Alexa and Cortana for voice, by providing development teams with building blocks and a framework to create the most common chatbot and voice interaction patterns, OutSystems removes the complexity and uncertainty of building these kinds of interfaces. Businesses can easily adopt, experiment and scale first-line of support automation, internal support bots, and other conversational use cases, faster and without needing specialised AI developers.
OutSystems customers are taking advantage of these types of capabilities to take on the competition and win the CX battle. In the UK, thinkmoney used OutSystems to completely transform its digital customer services, delivering a banking experience that takes on the “high street banks”.
“We have improved our customer experience, not only through better design, but by really challenging what we put in front of our customers. We were able to do that really quickly in our online ‘apply’ journey. In the first four weeks, we saw a 30 percent uplift in conversion, which was just phenomenal,” said Jo Ward, digital product director with thinkmoney.
In the Philippines, FWD Insurance leveraged OutSystems to help it differentiate through CX in a highly competitive market dominated by financial institutions that had been around for decades and even centuries.
“No other provider in the market was delivering simple, intuitive, and convenient mobile insurance experiences. It was a major opportunity that we could only seize by moving quickly,” said Maricel Paygane, head of CX, FWD Insurance.
FWD Insurance delivered the new TAPP mobile app in just 90 days. It featured a highly engaging experience and new services, such as in-app investment performance monitoring, that no other providers were offering. This allowed FWD to leapfrog its competitors and granted the company great customer acceptance with a 4.6 average user rating on Google and Play stores, while improving payment collection times and decreasing contact center traffic.
* Gartner Event Presentation, Gartner Keynote: Three Bold Strategies for Customer Experience Victory, Don Scheibenreif, Ed Thompson, Michael Chiu, Gartner Customer Experience & Technologies Summit, 22-23 May, London, UK.
** Watermark Consulting 2019 Customer Experience ROI Study.
*** The Gartner Customer Experience Management Maturity Model for IT Leaders, 06 March 2019, Ed Thompson, Augie Ray, Beth Coppinger, Michael Chiu
About OutSystems
Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organisations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire applications that easily integrate with existing systems. Visit us at www.outsystems.com, or follow us on Twitter @OutSystems or LinkedIn at https://www.linkedin.com/company/outsystems.

New Capabilities from Low-Code Leader OutSystems Bring Unprecedented Speed, Simplicity and Agility to Dynamic Case Management

LONDON - 3rd OctoberOutSystems, provider of the number one low-code application development platform, today announced that it has added new capabilities to its leading low-code development platform, empowering process owners to automate manual processes and incorporate AI-driven decisioning and form completion, all from a simple-to-use, web-based interface.
A key focus area for process automation is dynamic case management. The problem today, according to Forrester, is that traditional workflow and business process management (BPM) have become outdated and less effective for less-structured work patterns, a result of the changes in the nature of work, which is moving from production- and task-based to knowledge- and context-driven.*
A recognised low-code leader by both Forrester and Gartner, OutSystems is enhancing its platform to include features catering to process owners with no development skills.
Part of the industry-leading OutSystems low-code development platform, OutSystems for Case Management helps organisations improve operational efficiency and process agility by providing the tools to design, build, monitor, and improve perfect-fit case management applications.
“We have seen almost a third of our customers build sophisticated case management solutions using OutSystems rather than opt for a BPM platform or COTS solution that requires significant customisation,” said Márcio Spínola, vice president of product at OutSystems. “To help reduce time to market for these types of initiatives, we are adding new capabilities into the core of our product and providing a completely new tool that enables non-IT users to be fully integrated into the process.”
Customers can get to value faster with a Case Management editor that abstracts complex development processes into an easy-to-use wizard, making building digital solutions simple and accessible to everyone. This framework and editor enables both IT and non-IT users to automate workflows, reduce operational costs, and improve cross-departmental communication and visibility.
With these new capabilities, customers can:
  • Empower process experts
  • Reach case resolution faster
  • Improve work visibility and cross-team communications
  • Simplify compliance and reduce risk
  • Continually improve business processes
“Low-code has disrupted traditional BPM platforms in exactly the same way that it disrupted the mobile development platform space,” continued Spínola. “Driven by the need for greater flexibility, consumer-grade experiences, and rapid integration, BPM platforms are embracing low-code approaches and evolving into what Forrester calls digital process automation platforms. These capabilities have always been OutSystems strengths that, combined with our robust workflow engine, provide our customers with a more complete solution. For this reason, we see many of our customers choosing to build process automation solutions using our platform.”
* The Forrester Wave: Cloud-Based Dynamic Case Management, Q1 2018, Craig Le Clair
About OutSystems – Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organisations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire applications that easily integrate with existing systems. Visit us at www.outsystems.com, or follow us on Twitter @OutSystems or LinkedIn at https://www.linkedin.com/company/outsystems.

Carbon Black's Third UK Threat Report Reveals Growing Defender Confidence Despite Sustained Threat Levels

84% of surveyed UK businesses report breaches, primarily caused by phishing attacks
READING, UK. 1st October 2019 - Carbon Black, (NASDAQ: CBLK), a leader in cloud-native endpoint protection, today released the results of its third UK Threat Report, based on a survey of 250 CIOs, CTOs and CISOs across the UK. The results show that the threat environment is sustained and sophisticated with phishing attacks serving as the primary cause of data breaches.
Key UK research findings from the responses of the surveyed UK businesses:
  • 84% of UK businesses reported suffering a data breach during the past 12 months
  • 84% of UK businesses reported an increase in overall attack volume in the past 12 months
  • 90% of UK businesses said cyberattacks have grown more sophisticated
  • 88% of UK businesses said they have IT security concerns around digital transformation projects and 5G network rollout
  • 76% of UK organisations said they are more confident in their ability to repel cyberattacks than they were 12 months ago
  • 90% of UK businesses said threat hunting has improved their defences
  • 93% of UK businesses said they plan to increase their security budgets over the next year
Rick McElroy, Head of Security Strategy at Carbon Black said: “As we analyse the findings of our third UK Threat Report, it appears businesses are adjusting to the ‘new normal’ of sustained and sophisticated cyberattacks. Greater awareness of external threats and compliance risks have also prompted businesses to become more proactive about managing cyber risks as they witness the financial and reputational impacts that breaches entail.”
The latest report from Carbon Black found a sharp increase in breaches caused by phishing attacks in the UK compared to its prior report, indicating threat actors are targeting the weakest link in the security chain – users.
35% of UK businesses surveyed noted a degree of financial damage associated with breaches, with 9% saying the damage was severe. In contrast, 72% said they suffered damage to their corporate reputation, with 13% saying it was severe and only 24% saying there was no impact at all.
Defender confidence is on the rise
Participating UK businesses reported feeling more confident in their ability to repel cyberattacks than they did 12 months ago, the report found. 47% said they feel a little more confident, while 29% said they feel a lot more confident.
McElroy said: “As the cyberdefence sector continues to mature, businesses are becoming more aware of the tools at their disposal and the tactics they can use to combat cyberattacks. We believe this growing confidence is indicative of a power shift in favour of defenders, who are taking a more proactive approach to hunting out and neutralising threats than previously.”
This is underlined by the 90% of UK businesses surveyed who reported seeing their defence strengthened through threat hunting and 78% who found evidence of malicious cyberattack activity during hunting exercises. Recognition of cybersecurity investment benefits is further supported by the fact that 93% of UK businesses surveyed said they planned to increase cybersecurity budgets in the next 12 months.
Concern about digital transformation, 5G rollout and cyberskills shortages
Asked about the security around the implementation and management of digital transformation programmes and 5G rollout only 11% of UK respondents said they had no concerns. 38% predicted it would offer more effective and destructive methods of cyberattacks.
To download the full UK executive summary click here: https://www.carbonblack.com/land/uk-threat-report-defender-power-on-the-rise/.
Survey methodology
Carbon Black commissioned a survey, undertaken by an independent research organization, Opinion Matters, in August 2019. 2012 CIOs, CTOs and CISOs were surveyed for this global research project across multiple countries including: Australia, Canada, France, Germany, Italy, Japan, Singapore and the UK. Companies were from a range of industries including: financial, healthcare, government, retail, manufacturing, food and beverage, oil and gas, professional services, and media and entertainment.
About Carbon Black
Carbon Black (NASDAQ: CBLK) is a leader in cloud-native endpoint protection dedicated to keeping the world safe from cyberattacks. The CB Predictive Security Cloud® (PSC) consolidates endpoint protection and IT operations into an endpoint protection platform (EPP) that prevents advanced threats, provides actionable insight and enables businesses of all sizes to simplify operations. By analysing billions of security events per day across the globe, Carbon Black has key insights into attackers’ behaviours, enabling customers to detect, respond to and stop emerging attacks.
More than 5,600 global customers, including approximately one third of the Fortune 100, trust Carbon Black to protect their organisations from cyberattacks. The company’s partner ecosystem features more than 500 MSSPs, VARs, distributors and technology integrations, as well as many of the world’s leading IR firms, who use Carbon Black’s technology in more than 500 breach investigations per year.
Carbon Black, CB ThreatSight and CB Predictive Security Cloud are registered trademarks or trademarks of Carbon Black, Inc. in the United States and/or other jurisdictions.